Public sector organizations face demands from increasingly empowered and connected citizens for more, faster, and better services. Other pressures include the need to minimize risk, collaborate and share information, and deal with a complex systems scenario. To meet these demands, the organizations need configurable solutions leveraging flexible, responsive IT systems. An advanced case management solution is ideal because it can address the vast majority of public sector activities, including correspondence management, citizen registration, investigations, and digital evidence management.
Today’s resource constraints might seem to put solutions like this out of reach. However, the constraints can be overcome by adopting an advanced, end-to-end case management solution provided as a cloud-based managed service. Compared with a traditional implementation, this approach can save 20-30% of overall costs, principally through faster delivery and use of preconfigured business processes and workflow. Benefits include faster payback, greater flexibility, better decisions and higher productivity. Citizens enjoy improved services as a result.
