The COVID-19 pandemic accelerated the acceptance of digital-first for the banking ecosystem almost overnight. The ecosystem is poised to take a bolder leap with Metaverse on the horizon. In this article, we look at the trends that will shape the future of digital banking.
First, let’s look at what the market has been doing or planning for digital transformation in 2021. Refer to a C-suite survey1 carried out in the US to understand. We can observe that most banks, credit unions, and lenders have already incorporated a digital strategy or are in the process. Below are the significant facets they focused on.
