Twilio Flex: The Most Flexible Cloud Contact Center
Programmability is one of the main benefits that help to tailor your contact center to fit your business needs. In…
Category: Whitepapers
How Interoperability Created an $800 Million Acquisition
A startup is a lonely endeavor that never works alone. It works with a dominant player, whether in an app…
Cloud Platform: The Next Generation Approach For Contact Centers
We are living in an era of constant digital bombardment (social media alerts, push notifications, unsolicited emails, robocalls, etc.) coming…
Modern Data Collection: New Imperatives and Critical Requirements
Electronic discovery (eDiscovery)—and consequently, data collection—used to be primarily about email. Now, data comes in all different types and formats.…
Moderating Image Content in Slack withAmazon Rekognition and Amazon AppFlow
In the increasingly virtual workplace, ease of communication is important to ensure effective collaboration between employees. Chat is taking over…
Slack’s approach to security
Slack is on a mission to make people’s working lives simpler, more pleasant, and more productive. To do that, we…
Top 5 tips for company-wide productivity
The key to any successful business lies not only in the strength of their teams and tools but in how…
ClickUp for Product Managers
Collaborating on product roadmaps and aligning on priorities is essential for establishing a North Star. This keeps everyone on track…
Hybrid Working: A Definitive Guide
Hybrid working: you have probably rubbed shoulders with the term in the last six months. As the world went into…
The White Box Data Revolution
For the past 50 years, we have lived in a world dominated by “Black Box data” – data that is…