The impact of the novel coronavirus (COVID-19) is widespread and will likely shape business and consumer behaviour for months to...
Customer Relationship Management
Data Residency has taken a center stage with 137 countries out of 194 countries passing the data protection and privacy...
To transform you must be very clear about what changes you wish to make before beginning your transformation journey. In...
CIOs and senior IT executives increasingly examine cloud computing as an option to address their significant and immediate challenges to...
This paper identifies and analyzes the most common reasons provided by IT directors and chief information security officers for moving...
The standards of tomorrow will be digital, and there are good reasons for this: they must continue to provide all...
Businesses ask this question all the time, “How can my business survive in this new technological age?” The answer lies...
While businesses began calling up their customers to survey the quality of their services over the last couple of decades,...
HCL is one of the industry’s fastest growing, top ranked system integrators. Our growth is a result of helping clients...
Transforming Customer Experience How can improved customer service save the cable provider industry?
Customer journey has never been so dynamic in today’s world. The digital experience has transformed the customer psyche and the...
